Orders & Shipping

How do I place an order?

To place an order, select the ULMEXIO sculptural piece you would like to purchase, review the available product options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be accommodated.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of carrier updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, public holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your ULMEXIO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photographs of the product and packaging, and a photograph of the shipping label where available. If the issue concerns structural details, moving components, assembly, or another functional feature, a short video may also help us understand the situation.

Our customer support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does ULMEXIO offer?

ULMEXIO presents a curated collection of sculptural objects that explore the relationship between imagination, architectural form, and movement.

Our collection is organized around three distinctive design categories: Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures.

Mythical Figurines bring imaginative narratives and symbolic forms into the spaces around us. Architectural Sculptures explore proportion, geometry, structure, and the visual language of built environments. Kinetic Sculptures introduce movement and changing perspectives, creating a more dynamic relationship between an object and its surroundings.

Available designs may evolve as new collections and sculptural interpretations are introduced.

Are ULMEXIO products made with different materials and finishes?

Materials, finishes, textures, construction methods, decorative elements, and functional features may vary depending on the individual product.

Due to material characteristics, manufacturing processes, and variations between production batches, slight differences in shape, texture, color, surface finish, proportions, or decorative details may occur between individual pieces.

These minor variations do not necessarily indicate a product defect. We encourage customers to review the specifications and descriptions provided on each product page for details relevant to their chosen piece.

Will the product look exactly like the photos?

We make reasonable efforts to present each ULMEXIO piece as accurately as possible, including its colors, proportions, surface finishes, sculptural details, and overall appearance.

However, the actual appearance may vary slightly due to screen settings, lighting conditions, photography, material characteristics, surface treatments, and manufacturing variations.

Please review the individual product page for specific information about the design, materials, dimensions, and finish of the item you intend to purchase.

How should I care for ULMEXIO sculptural pieces?

Proper care can help preserve the appearance and condition of your sculptural objects over time.

Handle each piece carefully and avoid dropping it, applying excessive pressure, or exposing delicate details to strong impact. Keep the product clean and dry where appropriate, and use a soft, non-abrasive cloth for routine external cleaning when suitable for its material.

Avoid harsh chemical cleaners, abrasive tools, and cleaning methods that may damage the surface, finish, decorative elements, or structural components. For sculptures featuring delicate forms, layered details, or movable elements, handle those features with particular care.

Always follow the product-specific care instructions provided with your item, as appropriate cleaning and maintenance methods may differ depending on its materials and construction.

How should I care for moving components and functional features?

For Kinetic Sculptures or other products featuring movable components, articulated structures, mechanical elements, or functional accessories, handle each component gently and follow the instructions supplied for the specific product.

Avoid forcing movement, applying excessive pressure, or twisting components beyond their intended range. Keep moving parts free from unnecessary obstruction and protect them from excessive moisture, dust accumulation, or other conditions that could interfere with their intended operation.

If a component appears damaged, loose, or difficult to move, discontinue handling the affected feature and contact our customer support team for guidance rather than attempting an unauthorized modification.

What should I do if my sculpture or one of its components has an issue?

If your ULMEXIO product develops a problem, inspect it carefully and avoid forcing, disassembling, or modifying the affected component.

Where applicable, you may check the product's assembly, visible connections, movable elements, and any instructions supplied with the item.

If the issue persists or you are uncertain how to proceed, please contact our customer support team with your order number, product name, and a description of the problem. Clear photographs or a short video may help us assess the situation and provide more relevant guidance.

Can I display ULMEXIO products outdoors?

Unless an individual product page specifically states otherwise, ULMEXIO sculptural pieces are intended primarily for indoor display.

We recommend protecting products from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals. Environmental conditions may affect certain materials, finishes, decorative details, and functional components over time.

Any outdoor-use, waterproof, or water-resistant specification applies only where expressly stated for the individual product.

Are product dimensions exact?

The dimensions shown on our website are intended to provide a useful reference when evaluating the scale, proportions, and placement of a sculptural piece.

Small variations may occur due to manufacturing methods, product construction, irregular sculptural forms, or measurement techniques.

Please review the individual product page for detailed dimensions and other relevant specifications before purchasing, particularly if you intend to display the piece within a specific space or alongside other objects.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or without following the instructions provided may not be accepted. Please wait for guidance from our team before sending an item back.

Does ULMEXIO offer a warranty?

Eligible ULMEXIO products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship arising during normal intended use.

The applicable warranty period and coverage, where offered, will be stated on the relevant product page, product documentation, or order information.

Warranty eligibility and applicable remedies may depend on the specific product and the circumstances of the issue. For additional information, please review our Product Support & Care information and the applicable product documentation.

What should I do if my product develops a problem?

If your ULMEXIO sculptural piece develops an issue involving its structure, surface finish, decorative details, assembly, moving components, or other product-specific features, please avoid forcing, opening, disassembling, or modifying the affected part.

If the problem continues, contact our customer support team at service@ulmexio.com.

Please include your order number, product name, a description of the issue, clear photographs where relevant, and a short video demonstrating the problem where possible.

This information will help our team understand your concern and review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the final order summary before completing your purchase to confirm the applicable price and payment details.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

ULMEXIO does not ask customers to send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page. Depending on the item, the information may include dimensions, materials, colors and finishes, sculptural characteristics, structural details, movable components, assembly requirements, included accessories, care instructions, and recommended display or usage conditions.

Because specifications vary between Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures, please review the relevant product page before purchasing.

If you need clarification about a particular design or feature, our customer support team will be happy to assist.

Can colors or finishes look different in person?

Yes. Colors, textures, surface finishes, and decorative details may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and manufacturing processes.

We aim to represent every ULMEXIO piece as accurately as reasonably possible while recognizing that digital images may not reproduce every material nuance or surface detail exactly.

Do sculptural pieces have identical finishes and details?

Not necessarily.

Products featuring distinctive textures, sculptural contours, decorative elements, surface treatments, or handcrafted-style details may exhibit slight differences between individual pieces or production batches.

Such differences may reflect the characteristics of the materials and manufacturing processes used. Minor variations do not necessarily indicate a defect.

For product-specific details, please refer to the relevant product description and specifications.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or the use and maintenance of your chosen piece, please contact our customer support team.

Customer Support Email: service@ulmexio.com

For order-related inquiries, please include your order number whenever possible. For product support, providing the product name and a brief description of your question or concern will help us assist you more efficiently.

Brand: ULMEXIO

Website: ulmexio.com

Legal Entity: Xuzhou Jiubang Import and Export Trading Co., Ltd.

Registered Address: Room 203, Office Building No. 8, Hulou Village Industrial Zone, East Side of Longhe Road, Qishan Town, Pei County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320322MAE95QMJ4N

Customer Support Email: service@ulmexio.com

ULMEXIO is operated by Xuzhou Jiubang Import and Export Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

ULMEXIO — Where Myth, Architecture, and Motion Become Art.

Discover sculptural forms inspired by mythology, architectural expression, and the possibilities of movement. Explore the ULMEXIO collection and find distinctive pieces that bring imagination, structure, and artistic character into your surroundings.