At ULMEXIO, we believe that every sculptural piece should reflect thoughtful design, careful construction, and attention to detail. We are committed to providing a reliable customer experience, from selecting a distinctive piece to receiving and enjoying it in your space.

Our collection brings together Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures, each exploring a different relationship between artistic imagination, structural form, materials, and movement.

If your product arrives damaged, is defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your claim and work with you to determine an appropriate solution in accordance with this policy and applicable law.

90-Day Limited Warranty

Most eligible ULMEXIO products purchased through ulmexio.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to qualifying manufacturing defects or functional issues that arise during normal, intended use within the applicable warranty period.

Depending on the circumstances, product availability, and the nature of the issue, an appropriate resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific remedy will be determined after reviewing the circumstances of the claim and any applicable requirements under consumer protection law.

What Is Covered

Manufacturing Defects

The limited warranty may cover defects in materials or workmanship that affect the normal structure, appearance, assembly, or functionality of an eligible product.

Examples may include qualifying defects in structural components, assembly connections, or other product elements that prevent the item from performing as intended under normal conditions.

Structural and Construction Issues

Eligible claims may include qualifying manufacturing defects affecting the construction, stability, or assembly of a sculptural piece.

This may apply to Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures where a defect in the original materials or workmanship affects the product's intended structure or function.

The issue must arise during normal, intended use and must not result from accidental damage, improper handling, unauthorized modification, or misuse.

Functional Issues

For Kinetic Sculptures and other products featuring moving or functional components, the warranty may cover qualifying manufacturing defects that interfere with the intended operation of those features.

Depending on the product, this may include defects involving moving elements, mechanical connections, assembly components, or other functional parts supplied with the item.

Coverage is subject to the product's intended design, applicable instructions, and the specific circumstances of the claim.

Surface and Material Defects

The warranty may cover qualifying defects in materials or workmanship that materially affect the intended condition or quality of a product.

However, natural material characteristics, minor variations in texture, and differences in sculptural details are not necessarily manufacturing defects. Coverage will depend on the specific material, product description, and nature of the reported issue.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance or another appropriate remedy under our applicable policies.

Please contact our customer support team as soon as reasonably possible after delivery and provide supporting photographs or videos where relevant.

What Is Not Covered

The limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper installation or assembly; misuse or use outside the product's intended purpose; or exposure to unsuitable environmental conditions.

It also does not generally cover normal wear and tear, cosmetic changes arising from ordinary use, unauthorized repairs or modifications, damage caused by improper cleaning or maintenance, loss or theft, or damage occurring after the applicable warranty period.

Products used in conditions inconsistent with their stated specifications, care instructions, or intended display environment may also be ineligible for warranty coverage where the issue results from that use.

Minor variations in color, finish, texture, proportions, surface appearance, or decorative details are generally not considered defects when they reflect normal material characteristics, manufacturing tolerances, or the intended artistic design and do not constitute a qualifying defect under applicable law.

Nothing in this section excludes any defect or remedy that must be covered under applicable consumer protection laws.

Damaged or Defective Items

If your ULMEXIO product arrives damaged, defective, or with missing components, please contact our customer support team as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, your name and email address, and a brief description of the issue.

Please also include clear photographs showing the affected area, the overall product, and any relevant components. If the issue involves moving elements, assembly connections, structural instability, or another functional feature, a short video may help demonstrate the problem. If the item was damaged during shipping, photographs of the original packaging and shipping label are also helpful.

Please retain the product and its packaging until our customer support team has reviewed your request and advised you on the appropriate next steps.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@ulmexio.com.

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested when necessary to understand the reported issue, confirm eligibility, and determine an appropriate resolution.

Please do not disassemble, repair, or modify the affected product before receiving guidance from our team, as unauthorized alterations may affect warranty eligibility where permitted by applicable law.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original design is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution, depending on the circumstances and applicable law.

Replacement availability may vary according to current inventory, product variations, and the availability of individual components.

Where an alternative is proposed, we will communicate the available options before proceeding.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility will be determined according to the nature of the issue, the applicable provisions of this Limited Warranty Policy, our Return & Refund Policy, and any mandatory consumer rights that apply.

When a refund is approved, it will normally be issued to the original payment method unless another method is agreed upon or permitted by the applicable payment provider.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to requests to return eligible purchases within the applicable return period, including qualifying preference-based returns.

Our Limited Warranty Policy applies to qualifying manufacturing defects and product-related functional issues arising during the applicable warranty period.

The eligibility requirements, review procedures, and available remedies may differ between these policies.

Please review our Return & Refund Policy for complete information regarding return eligibility, return shipping, refunds, and the applicable return process.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the outer packaging before opening it, where reasonably possible.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and any damaged internal protective materials.

This information helps us assess the circumstances and determine the appropriate next steps.

Please retain the original packaging until our team has reviewed the issue. Any remedy will be determined according to the circumstances, applicable policies, and applicable consumer protection laws.

Product Care

Proper care can help preserve the appearance, structural integrity, and intended functionality of your ULMEXIO sculptural pieces.

Follow all product-specific instructions and use each item only for its intended purpose. Handle delicate forms, intricate details, surface finishes, display bases, and detachable components carefully.

Avoid unnecessary impacts, excessive pressure, unsuitable cleaning products, and exposure to moisture, heat, chemicals, or environmental conditions that may damage the product's materials or finish.

For Kinetic Sculptures and other items with moving components, avoid forcing movement, twisting parts beyond their intended range, or modifying mechanical elements. Keep functional components free from unnecessary obstruction and follow any supplied assembly or operating instructions.

Use appropriate cleaning methods and materials for the product's specific construction. Store detachable accessories properly when they are not in use.

Improper handling, assembly, use, or maintenance may affect warranty eligibility where permitted by applicable law.

Consumer Rights

This Limited Warranty Policy is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace any statutory rights, guarantees, or remedies that cannot legally be excluded or restricted.

Depending on your country, state, province, or region, you may have additional rights concerning defective products, product conformity, repairs, replacements, refunds, or other remedies.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our official customer support team.

Brand: ULMEXIO

Website: ulmexio.com

Legal Entity: Xuzhou Jiubang Import and Export Trading Co., Ltd.

Registered Address: Room 203, Office Building No. 8, Hulou Village Industrial Zone, East Side of Longhe Road, Qishan Town, Pei County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320322MAE95QMJ4N

Customer Support Email: service@ulmexio.com

We aim to respond to customer inquiries within 24–48 business hours.

When contacting us about an existing order or warranty claim, please include your order number and the email address used during checkout. For product-related concerns, clear photographs and videos where relevant can help us review your request more efficiently.

ULMEXIO — Where Myth, Architecture, and Motion Become Art.