At ULMEXIO, we are committed to providing a clear, dependable, and considered shipping experience, from the moment your order is placed until your chosen sculptural piece arrives at your door.

Our collection brings together Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures, each reflecting a distinctive approach to artistic form, material expression, and spatial design. Depending on the product's materials, structure, and packaging requirements, items are carefully prepared with suitable protective materials to help minimize the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, periods of unusually high order volume, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain sculptural pieces featuring delicate forms, intricate details, fragile materials, layered structures, or movable components may require additional preparation and protective packaging before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the additional 1–3 business days required for order processing.

Actual delivery times may vary depending on your shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout according to your destination, product type, package dimensions, and the items included in your order.

Where promotional shipping rates or free shipping options are available, the applicable conditions and eligibility will be displayed before payment is completed.

Larger sculptural pieces, fragile items, products with intricate structures, or designs requiring specialized protective packaging may require different shipping arrangements depending on the destination and transportation requirements.

Packaging of Delicate Sculptural Pieces

Some ULMEXIO products may feature delicate sculptural forms, intricate decorative elements, fine surface finishes, layered structures, fragile materials, or movable mechanical components.

Where appropriate, we use protective packaging materials intended to help reduce unnecessary movement, friction, and impact during transportation.

Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening. We also recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Careful packaging is an important part of our commitment to presenting each sculptural piece in the condition intended by its design.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit facilities or delivery checkpoints. Temporary gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.

Delivery Delays

Although we work with logistics providers to facilitate reliable delivery, occasional delays may occur due to circumstances outside our reasonable control. These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistical complications.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and provide assistance where possible.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before submitting your order, please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

ULMEXIO ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

ULMEXIO does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. Any applicable import requirements and additional charges may vary according to the destination country and local regulations.

Products Damaged During Shipping

Because some ULMEXIO sculptural pieces feature delicate materials, intricate forms, detailed surface finishes, layered structures, or movable components, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, and a photograph of the shipping label. Where helpful, you may also provide a short video showing the damage or affected components.

Please retain the damaged product and its packaging until our customer support team has reviewed the issue and advised you on the appropriate next steps.

Depending on the circumstances and applicable policies, an appropriate resolution may include a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

The timing and outcome of any investigation may depend on the individual carrier's policies, the shipment's tracking history, and the specific circumstances involved.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, and any designated parcel collection area.

You may also wish to check with household members or neighbors and contact the local delivery carrier for additional information.

If you are still unable to locate your package, please contact our customer support team. We will review the available delivery information and help you determine the appropriate next steps.

Split Shipments

In some circumstances, items from the same order may be shipped separately due to inventory location, product dimensions, fragile packaging requirements, warehouse availability, or fulfillment considerations.

For example, multiple sculptural pieces in one order may be dispatched in separate packages to accommodate their individual packaging needs or inventory locations.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because ULMEXIO chooses to split an order into multiple shipments.

Receiving Your Order

When receiving your ULMEXIO sculptural pieces, we recommend opening the package carefully and avoiding the use of sharp tools near the product. Remove protective packaging gradually, paying particular attention to delicate forms, fine details, surface finishes, and movable components.

Inspect the product before disposing of the packaging, and place it on a clean, stable surface suitable for its size and structure.

For pieces featuring assembly requirements, movable elements, or other functional features, please review the applicable product instructions before assembly, adjustment, or use.

Following these simple precautions can help protect the appearance and structural integrity of your chosen piece during unpacking and placement.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our official customer support team.

Brand: ULMEXIO

Official Website: ulmexio.com

Legal Entity: Xuzhou Jiubang Import and Export Trading Co., Ltd.

Registered Address: Room 203, Office Building No. 8, Hulou Village Industrial Zone, East Side of Longhe Road, Qishan Town, Pei County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320322MAE95QMJ4N

Customer Support Email: service@ulmexio.com

The website ulmexio.com is owned and operated by Xuzhou Jiubang Import and Export Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, photographs of the product and packaging will help our team review the situation and determine the appropriate next steps.

ULMEXIO — Where Myth, Architecture, and Motion Become Art.

Discover sculptural objects shaped by mythology, architectural expression, and the art of movement. Explore the ULMEXIO collection and bring distinctive forms, thoughtful design, and artistic character into your surroundings.