Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through ulmexio.com.

ulmexio.com is operated by Xuzhou Jiubang Import and Export Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to them and to any other applicable policies available on ulmexio.com.

Scope of These Terms

These Terms apply to purchases of products offered through ulmexio.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and Product Support & Care information.

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, structural details, functionality, pricing, images, and availability as accurately as possible.

ULMEXIO products are organized around three core sculptural categories:

Mythical Figurines: Sculptural pieces inspired by mythology, legendary imagery, symbolic forms, and imaginative narratives.

Architectural Sculptures: Objects exploring architectural geometry, proportion, structure, volume, and spatial composition.

Kinetic Sculptures: Sculptural designs that incorporate movement, changing perspectives, or interacting components where specified.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material characteristics, surface finishes, production batch differences, or packaging and design updates.

Products featuring different materials, finishes, textures, colors, sculptural contours, or decorative elements may exhibit minor variations in appearance. Such variations may reflect the characteristics of the materials and manufacturing processes used and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

Product Requirements and Usage Information

Certain ULMEXIO products may include or require components such as display bases, mounting accessories, assembly elements, detachable decorative parts, or movable components, depending on the individual design.

Customers are responsible for reviewing product information, specifications, dimensions, materials, assembly requirements, and intended use before purchasing or handling a product.

Product construction, components, surface finishes, movement features, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, ULMEXIO does not guarantee compatibility with third-party replacement parts, mounting hardware, accessories, or other components not specified for the individual product.

Please follow any product-specific assembly, display, operating, and care instructions supplied with your purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

ULMEXIO reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: service@ulmexio.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our Return & Refund Policy may apply.

Prices

Product prices displayed on ulmexio.com are displayed and processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product model, specifications, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

ULMEXIO may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund, subject to applicable law.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

For further information regarding delivery-related charges, please review our Shipping Policy.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, the information provided is accurate and complete, and you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information about payment processing, transaction verification, and checkout security, please review our Payment & Security Policy.

Promotions and Offers

ULMEXIO may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

ULMEXIO reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Any offer-specific conditions displayed at the time of purchase will govern the relevant promotion.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside ULMEXIO's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

ULMEXIO products may feature delicate materials, intricate sculptural forms, fragile surface finishes, detachable elements, or movable components. We take reasonable measures to package products appropriately for transportation, taking into account their individual characteristics.

Customers should inspect their orders promptly after delivery and contact our customer support team if an item arrives damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact ULMEXIO before returning a product so that our customer support team can review your request and provide the applicable instructions and return address.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your ULMEXIO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving the main sculptural structure, surface finishes, decorative elements, display bases, mounting accessories, detachable components, moving elements, or other product-specific parts.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances, the applicable policies, and consumer protection law, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

ULMEXIO products should be used and displayed according to their intended purpose and any applicable product instructions, technical specifications, assembly guidance, care recommendations, and product-specific information.

Sculptural Pieces

For Mythical Figurines, Architectural Sculptures, and other static sculptural objects, handle products carefully and place them on a stable surface appropriate for their size, weight, and structure.

Avoid unnecessary impact, dropping, excessive pressure, or handling that could damage delicate contours, protruding details, surface finishes, or structural elements.

Use suitable cleaning methods for the product's materials. Avoid abrasive tools, harsh chemicals, or cleaning methods that may damage the finish or decorative details.

Kinetic Sculptures and Movable Components

For Kinetic Sculptures and other products featuring movable elements, use and adjust components only as intended by the product design and supplied instructions.

Do not force movement, apply excessive pressure, bend structural elements, or modify mechanical components beyond their intended range.

Keep movable components free from unnecessary obstruction and handle connections and articulated elements carefully.

If a component appears damaged, unstable, or difficult to move, discontinue handling the affected feature and contact customer support for guidance.

Material and Surface Care

Different materials may require different care methods. Certain finishes, textures, decorative treatments, and sculptural details may be more sensitive to moisture, friction, direct sunlight, temperature changes, or cleaning products.

Unless an individual product page specifically states otherwise, protect products from excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals.

Follow the care instructions supplied with your item, as appropriate cleaning and maintenance methods may differ according to the product's materials and construction.

Improper handling, assembly, use, or maintenance may affect warranty eligibility where permitted by applicable law.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, ULMEXIO sculptural pieces are intended primarily for indoor display.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, and harsh chemicals.

Any outdoor-use, weather-resistant, waterproof, or water-resistant claim applies only where specifically stated for the individual product.

Customers should review the relevant product specifications before placing an item in an environment that may affect its materials, finish, structural integrity, or intended functionality.

Product Dimensions and Natural Variations

Measurements and specifications displayed on ulmexio.com are provided as references to help customers understand the size, proportions, materials, and characteristics of each product.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, sculptural contours, production batch differences, or design updates.

Products may exhibit slight differences in color tone, surface finish, texture, proportions, or decorative details due to manufacturing and display conditions.

Such variations do not necessarily indicate a product defect when they fall within reasonable manufacturing tolerances and are consistent with the product's description.

Product Support and Warranty

Certain ULMEXIO products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described in the relevant product information, product documentation, or Limited Warranty Policy.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through ulmexio.com are intended primarily for lawful personal, household, display, collection, or gift use unless otherwise agreed by ULMEXIO in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers purchasing products for commercial projects, retail distribution, or bulk orders should contact us to discuss any applicable requirements.

Prohibited Activity

You may not use ulmexio.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

ULMEXIO may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Any action taken under this section will be subject to applicable law and any mandatory consumer rights.

Intellectual Property

Unless otherwise stated, website content, including ULMEXIO branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by ULMEXIO, Xuzhou Jiubang Import and Export Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

The names, marks, images, and other intellectual property of third parties remain the property of their respective owners.

Third-Party Services

ULMEXIO may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, privacy policies, and service conditions.

ULMEXIO is not responsible for independent third-party services that we do not control, except where responsibility cannot lawfully be excluded.

Electronic Communications

By placing an order or contacting us electronically, you agree that ULMEXIO may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

Electronic communications relating to your transactions or customer service requests may be necessary to complete your purchase and provide the Services.

Promotional communications, where offered, remain subject to applicable consent requirements and your available opt-out choices.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy, subject to applicable law and any required consent.

We encourage you to review our Privacy Policy to understand the information we collect, the purposes for which it is processed, and the privacy choices available to you.

Disclaimer

To the fullest extent permitted by applicable law, ulmexio.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to material characteristics, manufacturing processes, photography, display settings, or other relevant factors.

Nothing in this section excludes any warranty, representation, or consumer protection right that cannot legally be excluded or limited.

Limitation of Liability

To the fullest extent permitted by applicable law, ULMEXIO and Xuzhou Jiubang Import and Export Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

The application of any limitation will depend on the relevant circumstances and the laws governing the transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

These rights may vary according to your country, state, province, or region.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide rights or remedies that differ from these Terms, those legal requirements will continue to apply.

Changes to These Terms

ULMEXIO may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page. We encourage customers to review these Terms periodically to remain informed about the conditions applicable to purchases made through our website.

Any changes will apply as permitted by applicable law.

Contact Us

If you have questions regarding these Terms, an order, a ULMEXIO product, or our store policies, please contact our official customer support team.

Brand: ULMEXIO

Website: ulmexio.com

Legal Entity: Xuzhou Jiubang Import and Export Trading Co., Ltd.

Registered Address: Room 203, Office Building No. 8, Hulou Village Industrial Zone, East Side of Longhe Road, Qishan Town, Pei County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320322MAE95QMJ4N

Customer Support Email: service@ulmexio.com

The website ulmexio.com is operated by Xuzhou Jiubang Import and Export Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

ULMEXIO — Where Myth, Architecture, and Motion Become Art.