At ULMEXIO, we aim to provide a clear, transparent, and reliable return experience. We want every customer to feel confident when choosing a sculptural piece from our collection of Mythical Figurines, Architectural Sculptures, and Kinetic Sculptures.

This Return & Refund Policy applies to eligible purchases made through ulmexio.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@ulmexio.com. Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send any product back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

The returned item should include all original components, supplied accessories, product inserts, instructions, and other items included with the order. Where applicable, this includes detachable sculptural elements, mounting accessories, bases, display supports, or components associated with kinetic features. Original protective packaging should also be included where reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because ULMEXIO products may feature delicate sculptural forms, intricate details, specialized surface finishes, fragile materials, or movable components, returned items should be packaged carefully to help prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection. Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage, unauthorized repairs, modifications, missing accessories or components, or damage caused by improper cleaning, storage, handling, or use.

For sculptural pieces, return eligibility may depend on whether the item has been assembled, modified, damaged, or used beyond what is reasonably necessary to inspect or evaluate it, subject to applicable law and product-specific return conditions.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, products missing significant components because of customer handling, and other products expressly identified as non-returnable before purchase.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your ULMEXIO order promptly after delivery.

This is particularly important for sculptural pieces featuring delicate materials, intricate decorative elements, fragile structures, detachable components, display bases, mounting accessories, or movable mechanical features.

If your order arrives broken, damaged, defective, incorrect, incomplete, or with missing accessories or components, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging and outer shipping package, and a photograph of the shipping label where available. A short video demonstrating the issue may also be helpful.

For Kinetic Sculptures or other products with functional moving elements, photographs or videos may be particularly useful when the concern involves restricted movement, damaged connections, loose components, structural instability, or other functional problems.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related issues, our customer support team may first provide reasonable inspection suggestions or troubleshooting guidance.

Depending on the product, these may include checking whether the item has been assembled according to the supplied instructions, confirming that detachable components are positioned correctly, reviewing the condition of visible connections, and checking whether movable elements are obstructed or have been handled outside their intended range.

For pieces with assembly requirements, display supports, or mechanical features, we may request photographs or additional information to better understand the nature of the issue.

You are not required to continue handling or using any product that appears damaged, unsafe, or unsuitable for continued use. Please do not force, disassemble, or modify an affected component while seeking assistance.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selection by the customer, no longer wanting the product, dissatisfaction with personal aesthetic preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If ULMEXIO confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by ULMEXIO, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any applicable refund of shipping charges will be handled in accordance with the circumstances of the return and relevant legal requirements.

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and the nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and applicable instructions will be provided after your return request has been reviewed and approved.

10. Return Packaging

ULMEXIO products may feature delicate sculptural forms, intricate surface details, fragile materials, detachable elements, display bases, mounting accessories, or movable mechanical components.

Customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please include the main product, all original accessories, detachable components, mounting or display supports where supplied, product inserts or instructions, original protective materials, original product packaging, and any other items originally included with the order.

Delicate sculptural pieces should be securely protected against unnecessary movement, impact, bending, surface friction, or pressure inside the package. Products with movable components should be secured appropriately to minimize movement during transportation.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include display bases, mounting accessories, detachable sculptural elements, mechanical components, product manuals, protective packaging, or other included accessories.

Any deduction will be assessed according to the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm the product's identity, return eligibility, condition, reason for return, and the presence of included accessories and components.

Where relevant, the inspection may also consider the condition of the sculptural structure, surface finish, decorative details, assembly components, movable elements, and other product-specific features.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once ULMEXIO issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches, cracks, breakage or other damage, unauthorized modifications, unauthorized repairs, improper cleaning, improper handling, or damage caused after delivery.

For sculptural pieces, this may include damage to the main structure, surface finish, decorative details, display base, detachable elements, or functional moving components.

Any deduction will be assessed according to the individual circumstances of the return and applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

ULMEXIO products may differ in design, size, color, material, finish, sculptural style, structural details, or functional features. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred item.

Please contact customer support before returning a product for exchange so that our team can confirm the available options and provide the appropriate instructions.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it at service@ulmexio.com.

We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

Any applicable deductions will be assessed according to the circumstances of the shipment and relevant legal requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Sculptural products featuring fragile materials, intricate structures, delicate finishes, or movable components may also require additional protective packaging for international return transportation.

Please contact us before sending any international return so that we can provide the appropriate instructions and return address.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, or cancellation and withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our official customer support team.

Brand: ULMEXIO

Website: ulmexio.com

Legal Entity: Xuzhou Jiubang Import and Export Trading Co., Ltd.

Registered Address: Room 203, Office Building No. 8, Hulou Village Industrial Zone, East Side of Longhe Road, Qishan Town, Pei County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320322MAE95QMJ4N

Customer Support Email: service@ulmexio.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged sculptural pieces, defective components, or product-related issues, please include clear photographs and videos where relevant so that our team can review the situation more efficiently.

Please do not send complete credit card information, CVV or security codes, or account passwords by email.

ulmexio.com is owned and operated by Xuzhou Jiubang Import and Export Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

ULMEXIO — Where Myth, Architecture, and Motion Become Art.